Terms of Service

Scope and acceptance

These Terms of Service (“Terms”) apply to your use of rhisolutionsinc.com and to inquiries, quotes, and orders for commercial foodservice equipment and products handled through RHI Solutions Incorporated (“RHI Solutions,” “we,” or “us”). Our services are intended for commercial customers. By using this website or engaging with us, you agree to these Terms. Terms stated in a specific written quote, purchase order acknowledgment, or invoice apply in addition to these Terms, and where they conflict, the terms in that document apply to that transaction.

Manufacturers’ representative services

RHI Solutions operates as a manufacturers’ representative for a broad portfolio of foodservice brands. In that role, we help customers evaluate and select equipment, tabletop products, and smallwares. Depending on the product and the transaction, a sale may be made by or through a manufacturer or another seller, and that party’s terms may apply. Our quote, order documentation, or invoice will identify the responsible party where applicable.

Nothing on this website states or implies that we are an authorized dealer or distributor of any particular brand.

Product inquiries

Submitting an inquiry, request for information, or showroom request does not create an order, a contract for the sale of goods, or an obligation for either party. Information we provide in response to an inquiry is for discussion and evaluation purposes.

Quotes and pricing

Where applicable, we provide quotes for specific products and projects. Pricing is not published on this website. A quote is valid only for the period and conditions stated in it. Pricing may change, and may be affected by manufacturer pricing, product availability, freight, taxes, and changes to specifications or quantities. Errors in quotes or invoices may be corrected.

Product availability

Product availability, lead times, and estimated delivery dates depend on manufacturers and other suppliers and are not guaranteed until confirmed in writing. Products, models, and features may be changed or discontinued by the manufacturer.

Customer specifications

You are responsible for the accuracy and completeness of the specifications, quantities, and requirements you provide, and for confirming that selected products meet your operational needs and applicable codes, permits, utility requirements, and site conditions. We may help you evaluate options, but final selection and approval of products and specifications remain your responsibility.

Purchase orders and invoices

Where applicable, orders are placed by purchase order or other written confirmation and are accepted only when confirmed in writing by RHI Solutions or the responsible seller. Invoices state amounts due and payment terms. Payment terms, accepted payment methods, and any late-payment charges are as stated on the applicable quote or invoice.

Deposits and advance payments

Where applicable, a deposit or advance payment may be required before an order is placed or processed. The amount, timing, and refundability of any deposit or advance payment will be stated in the applicable quote or order documentation. Deposits and advance payments for custom, special-order, or non-stock items may be non-refundable where stated.

Order changes and cancellations

Requests to change or cancel an order must be made in writing as soon as possible. Changes and cancellations are subject to acceptance by RHI Solutions or the responsible seller and by the manufacturer, and may result in charges, including restocking, handling, or manufacturer fees. Custom, special-order, and already-shipped items may not be eligible for change or cancellation.

Showroom and test-kitchen support

Where applicable, we provide product support through our commercial test kitchen and showroom to help commercial customers evaluate suitable foodservice products and equipment. This support is provided for evaluation and informational purposes. It does not guarantee that any product will meet your particular needs, and it does not create an obligation to purchase. Availability and arrangements for visits or support are discussed directly with our team. Visitors are expected to follow the reasonable instructions of our staff and any posted safety rules.

Shipping and delivery

Where applicable, shipping and delivery terms, charges, and carriers are stated in the applicable quote or invoice. Delivery dates are estimates. Unless stated otherwise in writing, risk of loss passes according to the shipping terms of the applicable order. You should inspect deliveries promptly and note any visible damage or shortage with the carrier at the time of delivery, and notify us promptly.

Returns

Where applicable, returns are accepted only with prior written approval from RHI Solutions or the responsible seller and are subject to the manufacturer’s or seller’s return policy, which may include restocking or freight charges. Custom, special-order, used, or installed items may not be returnable. Please contact us before returning any product.

Manufacturer warranties

Warranties, where they exist, are provided by the manufacturer of the product and apply only where actually provided in the manufacturer’s written warranty. RHI Solutions does not provide any warranty of its own unless we do so expressly in writing. Except as required by law, we make no other warranties, express or implied, regarding products, including any implied warranty of merchantability or fitness for a particular purpose. Warranty claims should be handled according to the applicable manufacturer’s warranty terms; we can help you with next steps where appropriate.

Limitation of liability

To the fullest extent permitted by law, RHI Solutions will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or business interruption, arising out of or relating to this website, our services, or any products. To the fullest extent permitted by law, our total liability for any claim relating to a product or service is limited to the amount you paid to RHI Solutions for that specific product or service. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Website use

The content of this website is provided for general information about our company and services and does not constitute an offer. The RHI Solutions name, logo, and website content are our property or used with permission, and may not be used without our written consent. Please do not misuse the website or attempt to interfere with its operation.

Governing law

These Terms, and any dispute arising out of or relating to them, our services, or this website, are governed by the laws of the State of Washington, without regard to its conflict-of-law rules. Any legal action will be brought in the state or federal courts located in the State of Washington, and you consent to the jurisdiction of those courts.

Changes to these terms

We may update these Terms from time to time. The “Last updated” date at the top of this page shows when they were most recently revised. Continued use of the website or our services after an update means you accept the updated Terms.

Contact us

Questions about these Terms can be sent to: